Effective Date: October 15th, 2025

Last Updated: October 15th, 2025

At ANCCON Global Traders LLC, we are committed to delivering high-quality products and services promptly, efficiently, and securely to our customers worldwide. This Fulfillment Policy outlines how we process, handle, and deliver orders for goods and services purchased through our website [insert domain] or directly via our company’s procurement channels.

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1. Order Processing
Orders are processed Monday to Friday, excluding public holidays.
Standard processing time is 1–3 business days from the date of order confirmation or payment clearance.
Orders requiring special sourcing, customization, or bulk procurement may take additional time, depending on supplier availability and logistics coordination.

Customers will receive an Order Confirmation Email once the order has been successfully placed, followed by a Shipping Confirmation Email with tracking details once the order is dispatched.

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2. Shipping and Delivery
We offer both domestic U.S. and international shipping through trusted logistics partners.Shipping timelines vary depending on the product category, availability, and destination.
Typical delivery windows:
Domestic (USA): 3–10 business days after dispatch
International: 7–30 business days, depending on customs and port clearance

Delivery time estimates are provided for convenience only and may vary due to:
Customs inspections
Natural disasters, strikes, or shipping delays
Inaccurate or incomplete delivery information

Once shipped, risk of loss transfers to the customer.

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3. Freight, Large Equipment, and Bulk Orders
For heavy machinery, construction materials, and vehicle parts requiring freight transport:
We coordinate with third-party freight companies for safe and efficient handling.
Freight quotes are provided based on shipment weight, dimensions, and destination.
Customers will be notified of all associated shipping or customs costs prior to final invoicing.


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4. Split or Partial Shipments
In cases where items from the same order are sourced from multiple suppliers or warehouses, we may ship products separately to expedite delivery.You will be notified via email if your order will be delivered in multiple shipments.

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5. Tracking and Confirmation
Once an order is dispatched, customers will receive:
A tracking number and carrier details by email
Real-time tracking updates via the carrier’s website or portal

Customers are responsible for monitoring tracking status and ensuring availability for delivery.

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6. Delays and Unforeseen Circumstances
While we aim to meet all estimated delivery timelines, certain circumstances may cause unavoidable delays. These include:
Supplier or manufacturer backorders
Customs clearance delays
Transportation disruptions or natural disasters
Incorrect shipping information provided by the customer

In such cases, our team will communicate proactively to provide status updates and revised timelines.

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7. Order Completion and Proof of Delivery
An order is considered fulfilled once:
The goods are successfully delivered to the customer or their authorized representative; or
The service or consultancy engagement is completed and confirmed in writing.

Delivery confirmation (tracking, signed waybill, or delivery receipt) will serve as proof of fulfillment.

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8. Service Fulfillment (Consultancy & Procurement Support)
For consultancy and procurement services:
Deliverables (reports, quotes, sourcing documents, etc.) will be shared electronically or as agreed upon in writing.
Service fulfillment is complete upon the successful submission or performance of the agreed deliverables.
Service timelines vary depending on project scope and client requirements.


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9. Cancellations and Modifications
Order cancellations or modifications must be requested within 24 hours of placing the order.Once processing or shipment begins, cancellation is no longer possible.In cases of order modification (such as changing delivery address or quantity), additional charges may apply depending on the stage of fulfillment.

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10. Customer Responsibilities
Customers are responsible for:
Providing accurate and complete shipping details
Inspecting deliveries upon receipt
Reporting any discrepancies or damages within 48 hours of delivery

Failure to report issues within this timeframe may limit eligibility for refunds or replacements under our Return and Refund Policy.

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11. Communication and Support
For any inquiries about your order status, shipment, or delivery:Please contact our fulfillment team via email or phone.
ANCCON Global Traders LLCEmail: [insert official company email]Phone: [insert company phone number]Address: [insert U.S. office address]Website: [insert domain]

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12. Policy Updates
We may revise this Fulfillment Policy from time to time to reflect operational or regulatory changes. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services after updates constitutes acceptance of the revised policy.